Contact Us
flagship location
2909 Detroit Ave
Cleveland, OH 44113
Store Hours
Tuesday 11–6
Wednesday 11–6
Thursday 11–6
Friday 11–6
Saturday 11–5
Sunday 11–4
General Inquiries
wholesale
contact us here
come see us
2909 Detroit Ave
Cleveland, OH 44113
Have Questions?
let us answer them.
FAQs
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Free street parking is available in the neighborhood – our entrance is on Detroit, and parking on Detroit tends to be pretty open. Please be mindful of posted signs, and avoid parking in designated truck/commercial zones.
Paid parking is available at the Transformer Station lot on Church and W.29th, as well as the Church + State parking garage off of Church Ave.
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We accept all major credit cards and PayPal.
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If needed, you may cancel an order within 12 hours of placing it if it has not been shipped. Please use the form on the contact page or email rachael@shoresociety.com to request a cancellation.
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Yes! Please inquire about pricing and apply for a wholesale account in the below form.
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Shipping is available via USPS or UPS; you can select either service upon checkout. Delivery times may vary based on the shipping service you choose. Orders are processed in our studio within 2-3 days. Typically, orders shipping within Ohio and the surrounding states arrive 1-2 days after the ship date. We cannot guarantee delivery dates once the order has been handed off to the shipping carrier.
If an order has been marked as delivered, we are unable to provide replacement items. Orders that arrive damaged can be refunded or replaced with the same item. If you haven't received your package or your item arrives damaged, please let us know by filling out the form on the contact page.
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Yes! We offer international shipping to Canada and Europe. Please select the USPS International - Canada option for Canada, or FedEx International for European territories. If you’re interested in ordering from another country, please contact us and let us know! We are happy to explore rates for you.
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We offer free local pickup at our Ohio City location! Simply select this option instead of shipping at checkout. Please allow 24 hours for your order to be processed and prepared for pickup. You will receive an email notification when your order is ready for pickup. Orders can be picked up during our open business hours.
Shipping and In-Store Pickup
Returns and Exchanges
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Returns for a refund and exchanges are accepted within 30 days of the purchase date, with a receipt.
Returns of gifts without a receipt are eligible for store credit only.
Items are not eligible for return or exchange beyond 30 days of the purchase date.
Items must have original tags attached, be unwashed,unworn, and in original conditionto be eligible for return or exchange.
Sale items are final sale. No returns or exchanges.
You may return your order in store or ship it back to us.
To request a mail order return or exchange, please email rachael@shoresociety.com along with your name and order number.
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If needed, you may cancel an order within 12 hours of placing it if it has not been shipped. Please use the form on the contact page or email rachael@shoresociety.com to request a cancellation.
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Please reach out to Rachael@shoresociety.com with any questions or concerns.
Contact Us
To inquire with questions about products, order status, or events, please fill out the form below or email rachael@shoresociety.com. We’ll be in touch as soon as possible.
If you're interested in wholesale, please fill out our wholesale application.